Equipment Finance Customer Service Specialist II

Overview

This position works in a call center environment providing administrative and customer service support to the Equipment Finance Division. Performs a full range of customer service activities including addressing inquiries and concerns to find solutions and to provide outstanding customer experience to our customers. May provide assistance for less experienced specialists through knowledge in the area of work.

Responsibilities

• Inbound Calls - Performs a full range of customer service activities by responding promptly and accurately to customer inquiries via inbound calls and emails. Processes a variety of customer requests within medium to high complexity levels which includes account reconciliation, account updates, document requests, copy of invoices, buyout quotes, web portal troubleshooting, etc.
• Operations and Administration - Performs duties and special projects as assigned by Management to ensure operational efficiency. Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines.

Qualifications

Bachelor's Degree

• OR -

High School Diploma/GED and 4 years of experience in Customer Service

• Advanced written and verbal communication skills
• Business professional call experience and etiquette
• Proficient with Microsoft Office Suite; Excel, PowerPoint, Word
• Motivated and driven to learn

• Call Center experience
• Banking/Finance industry experience
• Salesforce/CRM experience
• Sales experience/skills
• Experience in retail banking
• Large Financial Institution (LFI) experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.